fasrewards offline

Incident Report for KickBack Rewards Systems

Resolved

Issue was fully resolved within the hour of the error. Root-cause analysis and Debrief under-way.

Posted Jan 14, 2018 - 08:20 MST

Monitoring

Issue resolved and we are monitoring. KRS is preparing a system debrief.

Posted Jan 14, 2018 - 05:15 MST

Investigating

KRS NOC is reporting the fasrewards program is online due to a database issue. DBA and DevOps technicians are reviewing.

Posted Jan 14, 2018 - 05:06 MST