Intermittent network offlines

Incident Report for Ignite Retail Technology

Resolved

All network offline issues have been resolved.

Posted Jan 03, 2018 - 13:49 MST

Identified

At 07:30 AM MST, we identified an issue with a 3rd-party Internet Service Provider that resulted in down/delayed loyalty transaction processing from select sites. We have restored the majority of the sites and are working to restore the remaining offline locations.

Posted Jan 03, 2018 - 11:53 MST